Help Desk

METHODS OF PAYMENT: Some of your items are free in accordance with the Donan apparel policy. However, for any other apparel purchases, please use MasterCard, VISA, or American Express as methods of payment..

DELIVERY OF YOUR ITEMS: Orders are fulfilled as they are placed, and will arrive in 5 - 7 business days.

SATISFACTION GUARANTEED: If you are not completely satisfied with your purchase for any reason, please contact Donan Marketing team member Devan Whitaker at dwhitaker@donan.com.

ORDER NOTIFICATION: Customers receive an E-mail order acknowledgement as well as a shipping notification. Your shipping notification will include a tracking number.

FRAUD PROTECTION: We recommend that all customers who are shipping to addresses other than their billing address, notify their credit card company of the alternate shipping address. This process is becoming a standard and credit card companies are happy to assist you. Simply call your credit card company and let them know you are placing orders via the Internet and would like to give your credit card company an alternate shipping address.

ADDITIONAL INFORMATION: If you need additional order forms, catalogs, promotional products, employee incentives or award items, call 1-800-473-2895 or e-mail Keltner, Inc..

Please use the following chart to determine your correct sizing.

S M L XL XXL
Men's Sizes 34-36" 38-40" 42-44" 46-48" 50-52"
Women's Sizes 30-32" 34-36" 38-40" 42-44"
All Hats One Size Adjustable